Understand the general principles important to gaining your client’s trust;

Use questions that focus on the “what” and “how” to reach conclusions that unearth your client’s “why”’ that lies beneath the surface;

  Feel comfortable in silence, using it as a tool rather than a thing to be avoided;

  Listen to your client genuinely and offer advice that affirms their life goals and dreams;

  Challenge your clients in a non-confrontational way in order to bring about development and growth;

  And develop innovation and leadership skills that start with humble inquiry.